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Terms & Conditions

 

Arden University Limited (Formerly Resource Development International Limited)

PREAMBLE

These terms and conditions will apply between Arden University (“Arden” and/or “we”) and any applicant who accepts an offer of a programme at Arden. It is important that you read these terms and conditions in full before applying for a programme offered by Arden. In particular, we wish to draw your attention to the following provisions in advance:

  • Arden’s ability to change the programme structure (clause 12);
  • Arden’s ability to increase its programme fees (clause 20.11);
  • Arden’s ability to terminate your Contract (ending your studentship) under these terms (clause 17), including the 14 day “cooling off period” to cancel your Contract without liability (clause 15);
  • How we will process your personal data as a student of Arden (including our obligations to report to the Higher Education Statistics Agency) (clause 23);
  • Ownership of the work which you create as a student of Arden (such as coursework and assignments) (clause 21.2); and
  • Your ability to complain to Arden (clause 18).

 

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions (Terms) which apply to any offer to you to join a programme of study by distance learning or blended learning (Programmes) listed on our websites www.arden.ac.uk and www.rdi.co.uk(our Sites). The Programme is a service we provide to you, although elements of the Programme may include the supply of digital content and products to you.

1.2 Why you should read them. These Terms will apply to a) any Application you make; and b) any Contract between us under which you agree to join a Programme. Please read these Terms carefully and make sure that you understand them, before joining a Programme through our Sites. Please note that by joining any of our Programmes, you agree to be bound by these Terms and the other documents expressly referred to in them. These Terms also tell you who we are, how we will provide Programmes to you, how you and we may change or end our Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

2. TERMINOLOGY

2.1 In these Terms, except where the context otherwise requires:

2.1.1 “Access Date” means the date that you are authorised by us to access ilearn and/or receive learning materials as confirmed by us in writing following your acceptance of our Offer to you.

2.1.2 “Application” means the offer to join a Programme made by you to us.

2.1.3 “Award” means the formal qualification received at the end of completing a Module (if studying a single module) or Programme;

2.1.4 “Blended Learning” means the learning environment offered by us where the use of ilearn is combined with Study Centre or Branch Campus access.

2.1.5 “Branch Campus” refers to premises owned by us at which Programmes are delivered.

2.1.6 “Contract” refers to the contract between us to provide the Programme to you, on these Terms, once you have accepted the Offer to study a Programme with Arden.

2.1.7 “ilearn” means our virtual learning environment through which you study a Programme.

2.1.8 “Learning Environment” means the environment(s) you have available to you to aide your studies, being either the Online Distance Learning environment or the Blended Learning environment.

2.1.9 “Maximum Study Period” means a period of six (6) or nine (9) months (as set out in the Student Handbook) for which any Module of a Programme will be available to you.

2.1.10 “Modular Course” means a Programme capable of being studied in individual standardised units and sections (and “Module” and “Modules” shall be construed accordingly).

2.1.11 “Offer” has the meaning given to it in clause 4.3,

2.1.12 “Online Distance Learning” means the learning experience offered by us by a virtual learning environment only (including ilearn and any awarding universities online resources).

2.1.13 “Programme Fees” mean the fees applicable to your Programme, as set out on the Sites.

2.1.14 “Programme Materials” means any learning materials supplied by us as part of your enrolment of the Programme to you (including ilearn).

2.1.15 “Prospectus” means the digital or printed information pack containing information and illustrations regarding a specific Programme.

2.1.16 “Refunds Policy” means our policy with regard to the refund of Programme Fees located at http://www.arden.ac.uk/downloads/Arden_Refund_Policy.pdf in accordance with clauses 15 and 16.

2.1.17 “Sites” means our websites at www.arden.ac.uk and www.rdi.co.uk where you can apply for a Programme. and receive delivery of the Programme content.

2.1.18 “Student Handbook” means the digital handbook given to you as part of joining a Programme.

2.1.19 “Study Centre” refers to third party premises at which we may deliver Programmes or study support.

2.1.20 “Terms” means these terms and conditions, together with (as applicable), our Privacy Policy, Cookies Policy and Website Terms of Use Policy which we advise you to read carefully together with these Terms.

3. INFORMATION ABOUT US AND HOW TO CONTACT US

3.1 Who we are. We are Arden University a company registered in England and Wales. Our company registration number is 02450180 and our registered office is at 1A Brandon Lane, Coventry, West Midlands, United Kingdom CV3 3RD. Our registered VAT number is 7053350 66.

3.2 How to contact us. You can contact us by telephoning our customer service team at 02476 515 700 or by writing to us at using the Sites at www.arden.ac.uk/contact-us. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail to info@arden.ac.uk or by pre-paid post to Arden University Ltd, Midland Management Centre, 1A Brandon Lane, Coventry, CV3 3RD. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are exercising your right to cancel, please see our Refunds Policy (http://www.arden.ac.uk/downloads/Arden_Refund_Policy.pdf) for how to tell us this.

3.3 How we may contact you. If we have to contact you we will do so by telephone, SMS text message or by writing to you at the email address or postal address you provided to us in your Application.

3.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

4. THE APPLICATION – OUR CONTRACT WITH YOU

4.1 Applying for a Programme. If you wish to join a Programme you must complete an online Application and submit this, together with any other documentation specified on the form or in the Prospectus, to us.

4.2 Applying on our Sites. Our online application process allows you to check and amend any errors before submitting your Application to us. Please take the time to read and check your Application at each page of the application process. In the event that you submit an incomplete Application, we will attempt to contact you to clarify and/or complete such information submitted on the Application before processing of the Application.

4.3 Application window. Applications must be received within a twelve (12) month period prior to the commencement of the specified Programme. To be considered for joining a Programme you must satisfy our entry requirements for that Programme and be able to produce appropriate evidence that you satisfy these requirements.

4.4 Approving your Application. If we approve your Application to a Programme then we will notify you in writ8ing that we have accepted your Application and are prepared to grant you a place on the Programme (the “Offer”). However, you will not be able to accept the Offer (and we will not grant you access to your Learning Environment and/or release learning materials to you) until you accepted the Offer in writing to us and until we have received confirmation of your ability to pay the Programme Fees in accordance with clause 20.Once issued, our Offer will be valid for acceptance from the date of the Offer for 12 months, or until we agree otherwise.

4.5 If we cannot accept your Application. If we are unable to accept your Application, we will inform you of this in writing and will not charge you for the Programme. This might be because the Programme is oversubscribed, because of other unexpected limits on our resources which we could not reasonably plan for, because of you not having the pre-requisite qualifications to enrol onto that Programme, because you submitted an incomplete Application and we were unable to contact you to assist you in completing your Application, because we have identified an error in the Programme Fees or description of the Programme or because we are unable to meet a delivery deadline you have specified. We will not process your payment of any Programme Fees if this clause4.4 applies, although if you already have paid the Programme Fees, we will refund you the full amount within the timescales set out in the Refund Policy.

4.6 Country of residence. You must confirm the country in which you are legally resident on the Application. Failure to disclose this information or, disclosing inaccurate information on the Application will result in the Application being rejected and/or your enrolment on a Programme being cancelled.

5. OUR PROGRAMMES

5.1 Prospectus accuracy. All samples, drawings, descriptive matter, specifications and advertising issued by us, and any descriptions or illustrations contained in our materials, catalogues, brochures, Prospectus or on our Sites are issued or published for illustrative purposes only and do not form part of the Contract with you. Although we have made every effort to be as accurate as possible, any typographical, clerical or other error or omission on our Sites or in any sales literature, quotation, Programme Fees list, invoice, Prospectus or other document or information we issue shall be subject to correction, provided that the correction does not materially affect the Contract.

5.2 Requirements for Programmes. A Programme can be studied by Online Distance Learning from anywhere in the world and a UK residency visa is not a pre-requisite to being accepted on such a Programme. However, admission to Blended Learning Programmes may be conditional on proof of residency in the country where the Study Centre or Branch Campus is located.

6. TERMS APPLICABLE TO ALL STUDENTS

6.1 Regardless of your method of study and where you reside, you must:

6.1.1 ensure that the information you provide to us (whether on the Application or after a Contract is formed) is at all times complete and accurate;

6.1.2 comply with the various policies contained within the Student Handbook (including the Student Learning Contract and Student Code of Conduct) and the academic regulations of the relevant awarding body;

6.1.3 co-operate with us in all matters relating to the Programme; and

6.1.4 ensure that you have all necessary access and facilities (including access to the requisite technology and tools) required to access and use all aspects of the Programme and Programme Materials.

6.2 Connecting to our Sites to receive the Programme. You are solely responsible for obtaining and maintaining your own network connections and telecommunications links and we accept no liability for any costs, problems, conditions, delays, delivery failures and/or any other loss or damage incurred or sustained by you, arising directly or indirectly from your failure to comply with these Terms.

6.3 Prohibited actions. As a student under a Contract, you must not:

6.3.1 breach any provision of these Terms;

6.3.2 copy (except to the extent permissible under applicable law or for normal use of the Programme as may be permitted by these Terms), reproduce, translate, adapt, vary or modify any of the Programme Materials or software underlying ilearn, nor communicate them or it to any third party, without our prior written consent; or

6.3.3 remove, adapt or otherwise tamper with any copyright or trade mark notice, legend or logo which appears as part of the Programme Materials.

7. TERMS APPLICABLE TO NON-EU STUDENTS

7.1 These Terms apply if you are a non-EU student. This clause 7 applies to you if you are submitting an Application to us and you are a citizen of a country that is not in the European Union (the EU). For a list of countries in the EU, please see: https://www.gov.uk/eu-eea

7.2 No sponsorship without our express permission. If you are a non-EU student that requires a visa to enrol on a Blended Learning Programme, you agree that you will not use any communication issued by us or any of our partners to obtain or extend a UK residency visa without our prior written permission.

7.3 In applying for a Programme you acknowledge and agree that:

7.3.1 the offer of a place on a Programme will not satisfy UK Border Agency requirements for a UK residency visa;

7.3.2 any attempt to falsely obtain a UK residency visa on the grounds of studying a Programme will result in immediate termination of your registration on the Programme; and

7.3.3 if you seek out or receive educational support for your Programme from any third party without our prior written permission from us, this will result in immediate termination of your registration on the Programme.

7.4 Non-EU students are eligible to apply for Online Distance Learning Programmes. We are able to accept international students on Online Distance Learning Programmes. Programme Fees may vary and acceptance will depend upon the Programme availability. Our decision as to Programme availability shall be final. Non-EU students may be referred to one of our or our agent’s local centres and will be subject to the terms and conditions of that local centre.

8. ILEARN, PROGRAMME MATERIALS, LEARNING ENVIRONMENTS AND TUTOR SUPPORT

8.1 Access to Learning Environment. Access to your Learning Environment, Programme Materials and tutor support will be available from the Access Date for the duration of the Programme as set out in the Prospectus for your Programme. Following completion of the Programme, your access to ilearn, Programme Materials, any Study Centre or Branch Campus access (if applicable) and tutor support will cease.

8.2 Module access. When you have purchased an individual Module, access to your Learning Environment, Programme Materials and tutor support will be available for the Maximum Study Period for that Module as set out in the Student Handbook for your Programme. Following completion of the Module, access to your Learning Environment and the Programme Materials only (but expressly not tutor support in respect of that Module) will continue for the remaining duration of the Programme of which that Module is a part.

8.3 Maximum Study Period for Modules. If you do not complete a Module within the Maximum Study Period then we reserve the right to withdraw your access to ilearn, Programme Materials and tutor support until we receive payment from you in cleared funds of a re-activation fee of £165 for Certificate or Diploma courses and £285 for other undergraduate courses or postgraduate courses.

8.4 Additional reading not included as part of the Programme or Programme Materials. Programme Materials and tutor support are designed to provide the information required to successfully complete the Programme. Additional reading recommendations are available to you but the provision of such additional reading is not necessarily included in the Programme Fees. If you wish to obtain additional reading you must do this at your own cost.

9. ACCEPTABLE USE OF ILEARN AND OTHER INTERACTIVE SERVICES

9.1 This clause 9 applies to your use of ilearn and other interactive services. This clause 9 sets out the terms upon which you access ilearn and other linked systems including assessment submission portals and Unitu (together, “our VLE”), as a registered user. Use of our VLE includes accessing, browsing, posting or uploading documents to our VLE or sending direct messages to other users.

9.2 Changes to our VLE. We may update our VLE from time to time, and may change the content at any time. We also do not guarantee that our VLE will be free from bugs and errors at all times.

9.3 Username and password. You will be provided with a user identification code and password as part of our security procedures, and you must treat such information as confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at help@arden.ac.uk. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of this clause 9.3.

9.4 Content standards. Whenever you make use of a feature that allows you to upload content to our VLE, or to make contact with other users of our VLE:

9.4.1 you must comply with the content standards set out in clause 9.10;

9.4.2 you warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

9.5 Information uploaded to VLE shall be non-confidential. Any content you upload to all-user facing elements of our VLE will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

9.6 Disclosure of information. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our VLE constitutes a violation of their intellectual property rights, or of their right to privacy.

9.7 We are not liable for your acts or omissions. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our VLE.

9.8 We have the right to remove or edit any of your content on our VLE. We have the right to remove or edit any posting you make on our VLE if, in our opinion, your post does not comply with the content standards set out in clause 9.10.

9.9 Content Standards. These content standards apply to any and all material which you contribute to our VLE (contributions), and to any interactive services associated with it. You must comply with the following standards which apply to each part of any contribution as well as to its whole. Contributions must not:

9.9.1 Contain any material which is defamatory of any person.

9.9.2 Contain any material which is obscene, offensive, hateful or inflammatory.

9.9.3 Promote sexually explicit material.

9.9.4 Promote violence.

9.9.5 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

9.9.6 Infringe any copyright, database right or trade mark of any other person.

9.9.7 Be likely to deceive any person.

9.9.8 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

9.9.9 Promote any illegal activity.

9.9.10 Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

9.9.11 Be likely to harass, upset, embarrass, alarm or annoy any other person.

9.9.12 Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

9.9.13 Give the impression that they emanate from us, if this is not the case.

9.9.14 Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

10. ASSESSMENTS

10.1 Assessment timetables. A timetable is designed to help you prepare for assessments on your Programme and it is recommended that you follow the guidelines given. If you cannot meet assessment deadlines you must notify us immediately in writing.

10.2 Assessment submissions. Assessments should be submitted in accordance with the instructions on the ilearn module page. Assessments submitted correctly before the deadline will be marked and feedback will be provided. Assessment outcomes, for example in the case of a referral grade being awarded for an assessment, will be governed by the academic regulations of the awarding body.

10.3 Professional body examinations. In the event that your Programme includes an examination with a professional body, unless we agree in writing to the contrary, it is your responsibility to apply for such examination with the relevant professional body.

10.4 Re-assessment. In the event that you fail an assessment or examination, we reserve the right to charge a re-assessment fee if you wish to take the assessment or examination again.

11. YOUR RIGHTS TO MAKE CHANGES

11.1 Before commencing the Programme. If you wish to apply for a transfer to another Programme before you commence the Programme please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the Programme Fees, the timing of the Programme or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

11.2 Changes in Programme Fees before commencing a Programme and cost. If you have transferred the Programme before commencing your existing Programme and the Programme Fees of your new Programme are lower than the Programme Fees of your previous Programme, we will refund the difference to you within the timescales set out in the Refund Policy. If the Programme Fees of your new Programme are higher than the Programme Fees of your previous Programme, then you must pay the difference to us by way of cleared funds prior to your commencement of the new Programme. There is no cost to change Programme if you have not already commenced your existing Programme.

11.3 After commencing a Programme. If you wish to apply for a transfer to another Programme once your Programme has commenced you should complete and submit a transfer form, which will be available upon contacting us.

11.4 Cost of transfer after commencing a Programme. If your application to transfer is successful then a fee of £250 will fall due immediately and must be paid to us prior to your commencement of the new Programme.

11.5 Changes in Programme Fees after commencing a Programme. If you have transferred after commencing your Programme and the Programme Fees of your new Programme are lower than the Programme Fees of your previous Programme, then the lower Programme Fees will apply and you may be entitled to a partial refund of the Programme Fees (subject to our Refund Policy). If the Programme Fees of your new Programme are higher than the Programme Fees of your previous Programme, then you must pay the difference to us by way of cleared funds prior to your commencement of the new Programme.

12. OUR RIGHTS TO MAKE CHANGES

12.1 Minor changes to the Programme and there Terms. We may change elements of the Programme and/or these Terms:

12.1.1 to reflect changes in relevant laws and regulatory requirements;

12.1.2 to reflect changes to any policies you may need to comply with as part of being enrolled on the Programme (such as policies relating to conduct, plagiarism or equality) and as further detailed in your Student Handbook;

12.1.3 to correct any errors or omissions from the Terms and/or the Programme;

12.1.4 to reflect changes in how we accept payment from you; and

12.1.5 to implement minor technical and academic adjustment and improvements, for example to address a change in teaching methods or current awareness of a topic as advised by a commissioning or accrediting body of the Programme. These changes will not affect your ultimate qualification.

12.2 More significant changes to the Programme and these Terms. A Programme for which you have applied may be withdrawn by us:

12.2.1 at any time prior to the Access Date if there is a material reason why it cannot be delivered effectively, for example if there are not enough applicants to facilitate a viable student cohort or if the Programme is withdrawn by a third party awarding body; or

12.2.2 after you have accepted the Offer but before the Access Date, only if there is an event beyond our control, such as if the Programme is withdrawn by a third party awarding body or by unforeseen unavailability of specialist resources.

12.3 After the Access Date, we will use all reasonable endeavours to deliver the Programme in accordance with the description applied to it in the relevant Prospectus. In the event that a change following the Access Date has to be made, a replacement Module and/or Programme will be offered to you that continues to meet the Module and/or Programme outcomes.

12.4 Consulting you when changes are significant. Where material changes to the Programme or Modules are proposed, other than those which are beneficial to students or necessary for either the currency of the learning materials or the maintenance of relevant professional body accreditation, all students enrolled on the Programme will be consulted before any changes are made.

12.5 Updates to digital content. We may update or require you to update digital content in the Programme Materials to reflect changes in fact, understanding, research or law. We will always ensure that the content matches the description as we provided to you before enrolling on a Programme.

12.6 Notifying you of any changes. Whenever we revise these Terms in accordance with this clause 12, we will keep you informed and give you written notice of this by stating in a prominent position on our Sites and/or virtual learning environment (ilearn) that these Terms have been amended, what these amendments are and the date from which the changes will be effective.

13. PROVIDING THE PROGRAMME

13.1 When we will provide the Programme. During the Application process we will let you know when and how we will provide the Programme to you. We will also tell you during the Application process when and how you can end the Contract. We will supply the services associated with the Programme to you until either the Programme is completed or you end the Contract as described in clause 14 or we end the Contract by written notice to you as described in clause 17.

13.2 We are not responsible for delays outside our control. If our supply of the Programme is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund in accordance with our Refund Policy for any parts of the Programme you have paid for but not received.

13.3 Your legal rights if we deliver late. You have legal rights if we deliver parts of the Programme late. If we miss the delivery deadline for any material elements of the Programme then you may treat the Contract as at an end straight away if any of the following apply:

13.3.1 we have to provide the Programme to you;

13.3.2 delivery of the Programme by the date specified is essential (taking into account all the relevant circumstances); or

13.3.3 you told us before we accepted your Application that delivery within the delivery deadline was essential.

13.4 Setting a new deadline for delivery. If you do not wish to treat the Contract as at an end in the event we have missed a material delivery date (as specified at clause 13.3) straight away, or do not have the right to do so under clause 13.3, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.

13.5 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, evidence of finance or qualifications to enable you to join a Progamme. If so, this will have been stated at the Application stage. If you do not give us this information prior to your enrolment or if you give us incomplete or incorrect information, we may either end the Contract (and clause 17.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Programme late or not supplying any part of the Programme if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

13.6 Reasons we may suspend the Programme (or parts of the Programme). We may have to suspend the supply of the Programme (or parts of the Programme) to:

13.6.1 deal with technical problems or make minor technical changes (particularly in respect of the Programme Materials);

13.6.2 update the Programme to reflect changes in relevant laws and regulatory requirements;

13.6.3 make changes to the Programme as requested by you or notified by us to you (see clause 12).

13.7 Your rights if we suspend the supply of the Programme as a result of clause 13.2. We will only suspend the Programme in extreme circumstances. You may (if you wish) contact us to end the Contract for the Programme if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the Programme.

13.8 We may suspend your access to the Programme if you do not pay. If you do not pay us the Programme Fees when you are supposed to (see clause 20.3) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the Programme until you have paid us the outstanding Programme Fees. We will contact you to tell you we are suspending supply of the Programme. We will not suspend the Programme where you dispute the unpaid invoice (see clause 20.4).

14. MAXIMUM PERIOD OF REGISTRATION

14.1 There is a maximum period of your registration on a Programme permitted by us or the awarding body (if they are supplying the Programme) for each Programme. You are not permitted to extend this period. For students who apply with an Advanced Period of Learning or advanced entry and therefore qualify for a time-reduced Module and/or Programme, this period may be reduced based upon the number of remaining credits to study. Pearson Programmes also have a certification end date which will supersede the maximum period of registration.

14.2 Student Handbook. Further details on the maximum period of registration are published in the relevant Student Handbook for every Programme.

15. YOUR RIGHTS TO END THE CONTRACT

15.1 You can always end your Contract with us. Your rights when you end the Contract will depend on the Programme, whether there is anything wrong with the Programme, how we are performing and when you decide to end the Contract:

15.1.1 If the Programme you have enrolled on is either described incorrectly or content has not been provided you may have a legal right to end the Contract (or to be placed on an alternative Programme or to get some or all of your money back), see clause 18;

15.1.2 If you want to end the Contract because of something we have done or have told you we are going to do, see clause 15.2;

15.1.3 If you have changed your mind about the Programme, see clause 15.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions as set out in the Refund Policy;

15.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 15.5.

15.2 Ending the Contract because of something we have done or are going to do. If you are ending the Contract for a reason set out at clauses 14.2.1 to 14.2.5 below the Contract will end immediately and we will refund you in full for any Programme Fees in respect for Programmes which have not been provided and you may also be entitled to compensation. The reasons are:

15.2.1 we have told you about an upcoming change which is classed as “more significant” to either the Programme or these Terms which you do not agree to (see clause 12.2);

15.2.2 we have told you about an error in the Programme Fees or description of the Programme you have applied for and you do not wish to proceed;

15.2.3 there is a risk that supply of the Programme may be significantly delayed because of events outside our control; or

15.2.4 you have a legal right to end the Contract because of something we have done wrong.

15.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind following the acceptance of our Offer without charge within 14 days of the acceptance and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms below. This right does not affect any additional rights you may receive by virtue of our Refund Policy.

15.4 How long do I have to change my mind? You have 14 days after the day you accept your Offer in writing to us. If you cancel after we have started the Programme, you may have to pay us for the part of the Programme provided up until the time you tell us that you have changed your mind.

15.5 Ending the Contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 15.1), you can still end the Contract before it is completed, but you may have to pay us compensation. A Contract for the Programme is completed when the Award has taken place. If you want to end the Contract in these circumstances, just contact us to let us know. The Contract will end immediately and we will refund any Programme Fees in accordance with our Refund Policy (http://www.arden.ac.uk/downloads/Arden_Refund_Policy.pdf).

16. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

16.1 Tell us you want to end the Contract. To end the Contract with us (meaning you will ‘withdraw’ from your Programme and/or Module), please let us know by doing one of the following:

16.1.1 Contact Student Support team by post, e-mail or phone.. You can write to us requesting to withdraw from the Programme or Module by sending a letter to us at Arden University, Midland Management Centre, 1A Brandon Lane, Coventry, CV3 3RD, calling Student Support on 02476 515 700 or by emailing us at info@arden.ac.uk. Please provide your name, student number, details of Programme/Module studying, home address and, where available, your phone number and email address.

16.1.2 Complete the withdrawal form. Following your request, Student Support will send you a ‘Withdrawal Form’ which should be signed and returned to us by post at the address specified on the form.

16.2 How we will refund you. We will refund any Programme Fees due to you in accordance with our Refund Policy (http://www.arden.ac.uk/downloads/Arden_Refund_Policy.pdf).

16.3 Deductions from refunds. We may deduct from any refund for the supply of the Programme for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount of any refund will be calculated in accordance with our Refunds Policy (http://www.arden.ac.uk/downloads/Arden_Refund_Policy.pdf).

16.4 When your refund will be made. We will make any refunds due to you on the basis of our Refunds Policy (http://www.arden.ac.uk/downloads/Arden_Refund_Policy.pdf).

17. OUR RIGHTS TO END THE CONTRACT (INCLUDING WITHDRAWL OF PROGRAMMES)

17.1 We may end the Contract if you break it. We may end the Contract for the Programme at any time by writing to you if:

17.1.1 you do not make any payment of the Programme Fees to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;

17.1.2 you have breached any terms relating to conduct which lead to expulsion as a student of Arden University (as set out in the various policies and procedures for such a decision being made, located in your Student Handbook); or

17.1.3 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Programme to you, for example, proof of academic qualifications or proof of residency.

17.2 You must compensate us if you break the Contract. If we end the Contract in the situations set out in clause 17.1 we will refund any money you have paid in advance for the Programme that we have not yet provided but we may deduct or charge you a percentage of the Programme Fees calculated in accordance with the Refunds Policy.

18. IF THERE IS A PROBLEM WITH THE PROGRAMME OR YOU HAVE A COMPLAINT

18.1 How to tell us about problems. If you have any questions or complaints about the Programme or the Programme Materials, please contact us. You can telephone our customer service team at 02476 515700 or write to us by e-mail at info@arden.ac.uk or by pre-paid post to Arden University Ltd, Midland Management Centre, 1A Brandon Lane, Coventry, CV3 3RD. Our complaints policy detailing how we handle complaints is available on our website (www.arden.ac.uk) and is published in the Student Handbook.

19. REGISTRATION FEE

An annual registration fee is applicable for all students during each year of study. This fee is in addition to the Programme Fees and irrespective of payment method and length of study. For details see our Sites.

20. PROGRAMME FEES AND PAYMENT

20.1 Where to find the Programme Fees. The Programme Fees of the Programme will be indicated in the Prospectus, on our Sites and as confirmed on your Application. We take all reasonable care to ensure that the Programme Fees advised to you are correct. However please see clause 20.5 for what happens if we discover an error in the Programme Fees.

20.2 VAT. The Programme Fees are exempt of VAT.

20.3 How you must pay. We accept payment by a variety of methods if you are paying for your Programme directly. These methods are listed on our Sites. (Please see clause 20.9 for further information about payment from sponsors or student loan providers).

20.4 When you must may. Payment of the Programme Fees shall be made:

20.4.1 in full before the Programme commences; or

20.4.2 if you are sponsored or have an official student loan, in accordance with clause 20.8; or

20.4.3 in instalments of one or two Modules at a time, each instalment being payable in advance and in full.

20.5 When our Programme Fees are incorrect. It is always possible that, despite our reasonable efforts, the Programme Fees for some Programmes displayed on our Sites may be incorrect. If we discover an error in the Programme Fees of your Programme we will contact you to inform you of this error and we will give you the option of continuing to pay the Programme Fees at the correct level (either immediately or within a certain timescale) or cancelling your Contract. We will not take further payments of Programme Fees until we have your instructions. If we are unable to contact you using the contact details you provided during the Application process, we will treat this as evidence that you do not want to be on the Programme and will notify you of this in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Programme to you at the incorrect (lower) fees.

20.6 Currency of Programme Fees. The Programme Fees and currency payable for your Programme will depend on your country of residence and will be stated within our Offer to you.

20.7 Only certain individuals or organisations can make payment of the Programme Fees. Payment of the Programme Fees shall be made by you or a personal or official company sponsor or lender (including any recognised government funding agency such as the Student Loans Company).

20.8 Payment in full or by instalments. If you opt for payment in accordance with clause 20.4.1 or clause 20.4.3, we will grant you access to the Programme Materials and Learning Environment associated with your chosen Programme on the date on which we receive payment in full from you.. However, if (in the event that you are in receipt of an official student loan or sponsored), thirty (30) days have expired following the date of our invoice and we have not received payment in respect of your chosen Programme whether from your lender or from your paying sponsor, we reserve the right to deactivate your account and cancel your right to access and participate in the Programme.

20.9 Sponsor payment of Programme Fees. If you opt for payment in accordance with clause 20.4.2, we will grant you access to your Learning Environment and/or release Programme Materials subject to clause 20.10, upon the date on which we deliver the invoice to you and your lender or sponsor as applicable or upon the next following Module release date, whichever is the later. Such Programme Fees are payable in advance within thirty (30) days of receipt of our invoice or as otherwise agreed between us and the lender or sponsor, as applicable, in writing. If we do not receive payment in accordance with this clause 20.8 and any applicable agreement with the lender or sponsor, as applicable, we reserve the right to cancel your access to participate in the Programme.

20.10 Purchase order required from sponsor. In the event that you are being sponsored by an official company sponsor we will not grant you access to the Programme Materials and Learning Environment associated with your chosen programme, until we have received a purchase order number from the official company sponsor.

20.11 Official student loan payment of Programme Fees. If you opt for payment in accordance with clause 20.4.2 and you are receiving an official student loan to pay for your Programme Fees, your ongoing enrolment on the Programme is dependent on the official student loan provider continuing to provide you support to study your Programme. In the event that such support is discontinued, In the event that such finance is discontinued, you will be given the option to pay the Programme Fees by a different method of payment.

20.12 We reserve the right to increase the Programme Fees. The chargeable Programme Fees will be those quoted on the Sites at the time of your enrolment with us on a course. Where you are paying the Programme Fees by module or in instalments in accordance with 20.4.3 the chargeable Programme Fees will be subject to annual increases every October, such level to be capped at the RPI (Retail Price Index) +3%.

21. INTELLECTUAL PROPERTY RIGHTS

21.1 The intellectual property in the Programme, Programme Materials and ilearn belong to us. You acknowledge that:

21.1.1 all intellectual property rights used by or subsisting in the Programme, Programme Materials and ilearn are and shall remain our exclusive property;

21.1.2 rights to access and use the Programme, Programme Materials and ilearn are licensed (and not sold) to you;

21.1.3 you have no rights in, or to, the Programme, Programme Materials and ilearn other than to use it for the purposes of your studies; and

21.1.4 you will not at any time make any unauthorised use of, or copy, reproduce, modify, distribute, republish, display, post or transmit any aspect of the Programme, Programme Materials or ilearn containing such intellectual property rights, nor authorise or permit any person to do so.

21.2 Work created by you as a student. Any documentation, project work or other materials by you as a student on a Programme will be solely owned by you.

21.3 Licence of submitted work to us. Where you have submitted work to us as part of the Assessments (see clause 9) of a Programme, you agree to give us a permanent licence of that work for us to use for academic and research purposes, as well as submitting the work to external moderators or other third parties. We will always ensure that you are appropriately referenced as the creator of that work, although it may be necessary to anonymise such reference when used for moderating and marking purposes.

22. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

22.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the application process.

22.2 Defective digital content. If defective digital content (including, but not limited to, any Programme Materials or content accessed via ilearn) which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

22.3 Losses we do not exclude. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

22.4 We are not liable for business losses. We only supply Programmes for individual and private use. If you use the Programme or Programme Materials for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

23. HOW WE MAY USE YOUR PERSONAL INFORMATION

23.1 In conjunction with our Privacy Policy. The provisions of this clause 23 should be read in conjunction with the terms of our Privacy Policy (http://www.arden.ac.uk/privacy-policy).

23.2 How we will use your personal information. We will use the personal information you provide to us:

23.2.1 to supply the Programme to you;

23.2.2 to process your payment of the Programme Fees; and

23.2.3 if you agreed to this during the application process, to inform you about similar or complimentary Programmes that we provide, but you may stop receiving these at any time by contacting us.

23.3 Your data may be processed outside of the European Economic Area (EEA). Your data may be processed by staff third parties and/or staff operating outside the EEA who work for us or who are contracted by us or by you in the course of delivering a course or programme on these Terms. Such third parties and/or staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of the support services, such as administration of any applicable contract with us or marketing and PR services.

23.4 Arden University Student Association and Unitu. As part of studying a Programme or Module with us, you will automatically become a member of the Arden University Student Association upon your acceptance of our Offer. We may share your data with our partner, Unitu, who manage the software platform which supports our Student Association to facilitate your access to this platform, which forms part of ilearn, and participation as a member of the Student Association. You may opt out of this membership at any time thereafter by emailing registry@arden.ac.uk.

23.5 Higher Education Statistics Agency. As part of your Application to us, we are required to submit information and to pass personal data to the Higher Education Statistics Agency (HESA) in accordance with our obligations as a provider of higher education in the UK, for the purposes of government reporting, monitoring and publishing comparative information about higher education providers. This information may contain personal data and/or sensitive personal data. For more information on how this data will be used, please see the HESA collection notices at http://www.hesa.ac.uk/fpn.

23.6 We will comply at all times with the law. We will take appropriate technical and organisation measures against unauthorised or unlawful processing of your personal data or its accidental loss, destruction or damage. In the event of any loss or damage to your personal data, we will use reasonable commercial endeavours to restore the lost or damaged data from the latest back-up of such data. We will only give your personal information to other third parties where the law either requires or allows us to do so.

24. OTHER IMPORTANT TERMSINFORMATION

24.1 We may transfer the Contract to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract If you are unhappy with the transfer you may contact us to end the Contract within 30 days of us telling you about it and we will refund you any Programme Fees paid for in advance of the Programme being provided.

24.2 If there are discrepancies, these Terms will prevail. In the event of any conflict between these Terms and our Privacy Policy and Website Terms of Use, these Terms will override those conflicting provisions in the Privacy Policy and Website Terms of Use.

24.3 Applicable Terms. When you purchase a Programme or individual Module (or Modules), the Terms in force at the time of that purchase will apply to the Contract between you and us.

24.4 You cannot transfer your rights to someone else. The Contract between us is personal to you and cannot be completed by any other individual. As such, you shall have no ability to transfer the Contract to another individual or entity.

24.5 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

24.6 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

24.7 Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Programme, we can still require you to make the payment at a later date.

24.8 Which laws apply to this Contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the Programme in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Programme in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Programme in either the Northern Irish or the English courts. If you live in another country, you may bring proceedings in that country, but these Terms will remain subject to English law.

24.9 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use; The Office of the Independent Adjudicator for Higher Education (OIAHE), via their website at http://www.oiahe.org.uk/. OIAHE will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

 

I ACCEPT THESE TERMS AND CONDITIONS

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Arden University Limited (Formerly Resource Development International Limited)

ACCEPTABLE USE POLICY

This Acceptable Use Policy sets out the terms between you and us under which you may access our website www.rdi.co.uk (our Site). This Acceptable Use Policy applies to all users of, and visitors to, our Site.

Your use of our Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement our Terms of Use.

www.rdi.co.uk is a site operated by Arden University Limited (we or us). We are registered in England and Wales under company number 02450180 and we have our registered office at 1A Brandon Lane, Coventry, West Midlands, United Kingdom CV3 3RD. Our VAT number is 7053350 66.

PROHIBITED USES

You may use our Site only for lawful purposes. You may not use our Site:

      • In any way that breaches any applicable local, national or international law or regulation.
      • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
      • For the purpose of harming or attempting to harm minors in any way.
      • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
      • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
      • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

      • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms of Use.
      • Not to access without authority, interfere with, damage or disrupt:
      • any part of our Site;
      • any equipment or network on which our Site is stored;
      • any software used in the provision of our Site; or
      • any equipment or network or software owned or used by any third party.
INTERACTIVE SERVICES

We may from time to time provide interactive services on our Site, including, without limitation:

      • Chat rooms.
      • Bulletin boards.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our Site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

      • Be accurate (where they state facts).
      • Be genuinely held (where they state opinions).
      • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

      • Contain any material which is defamatory of any person.
      • Contain any material which is obscene, offensive, hateful or inflammatory.
      • Promote sexually explicit material.
      • Promote violence.
      • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
      • Infringe any copyright, database right or trade mark of any other person.
      • Be likely to deceive any person.
      • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
      • Promote any illegal activity.
      • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
      • Be likely to harass, upset, embarrass, alarm or annoy any other person.
      • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
      • Give the impression that they emanate from us, if this is not the case.
      • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of our Site. When a breach of this Acceptable Use Policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of Use upon which you are permitted to use our Site, and may result in our taking all or any of the following actions:

      • Immediate, temporary or permanent withdrawal of your right to use our Site.
      • Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.
      • Issue of a warning to you.
      • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
      • Further legal action against you.
      • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this Acceptable Use Policy are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on our Site.

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Arden University Limited (Formerly Resource Development International Limited)

COOKIES POLICY
INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

      • [Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
      • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
      • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
      • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.]

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 30 days.

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Arden University Limited (Formerly Resource Development International Limited)

Privacy Policy

Arden University Limited (“We”) are committed to protecting and respecting your privacy. We ask that you read this Privacy Policy carefully as it sets out the basis on which any personal data and sensitive personal data that we collect from you, or that you provide to us (“Your Data”), will be processed and used by us. This Privacy Policy (together with our Website Terms of Use (http://www.arden.ac.uk/terms-and-conditions) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting arden.ac.uk or rdi.co.uk (collectively our “Site”) you are accepting and consenting to the practices described in this policy.
In the event that you apply for a course with Arden University, you will be subject to the Terms and Conditions for Sale of Distance and Blended Learning Programmes (“Terms and Conditions”) (http://www.arden.ac.uk/terms-and-conditions) which we ask that you read carefully before submitting any application to us. In the event of any conflict between this Privacy Policy and the Terms and Conditions, the Terms and Conditions will prevail.

This Privacy Policy applies to information we collect about:

  • visitors to our website;
  • people who submit enquiries about our courses and products to us or enter their data into one of our forms; and
  • our current students that are engaged on our Terms and Conditions for the Supply of Programmes
  • our former students (alumni).

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Arden University Limited of 1A Brandon Lane, Coventry, West Midlands, United Kingdom CV3 3RD with company registration number 02450180.

Our nominated representative for the purpose of the Act is our Chief Operating Officer.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our sites www.rdi.co.uk and www.arden.ac.uk. This includes information which you provide to us when making an enquiry about a course and information provided at the time of making an application to join a Programme through our Site or requesting further services. We may also ask you for information when you report a problem with our Site.
  • Details from correspondence if you contact us, as we may keep a record of that correspondence.
  • Details obtained from surveys which we may ask you to complete that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Information obtained from telephone calls to us, which may be recorded for training purposes.
IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the Site and to compile statistical reports on website activity. Cookies regarding your use are collected subject to our Cookies Policy.

Please see our full Cookies Policy (http://www.arden.ac.uk/cookie-policy) for further information.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be shared with, and stored at, our parent company, Capella Education Company, which is an organisation established outside the European Economic Area (“EEA”).

By submitting your personal data and sensitive personal data, you expressly agree to this transfer and storage. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We may use information held about you in the following ways:

  • Administration purposes.
  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our services
  • To notify you of other services that may be of interest to you (see the ‘Marketing’ section for further information).
  • If you have applied for a course or are enrolled on a course with us:
    • to process your application;
    • to provide the course and associated academic and pastoral support;
    • to process payment of the course fees; and
    • to carry out our legal obligations to report to third parties such as the Higher Education Statistics Agency.
  • Following the completion of a course with us, you will become part of our alumni network. As a result of this, we may use information held about you to:
    • keep you informed about us as a university and any events you are eligible to attend as an alumni student;
    • carry out surveys regarding your time as a student enrolled on a course and to ascertain other information about you; and
    • carry out our legal obligations to report to third parties such as the Higher Education Statistics Agency in respect of surveys they may require us to undertake. This includes surveys such as the DLHE (Destination of Higher Education Leavers) survey which may be undertaken by the Higher Education Statistics Agency or one of their agents or subcontractors.
MARKETING

We may also use your data to provide you with information by post, telephone or other electronic means (such as e-mail or SMS) about special features of our Site or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to unsubscribe@arden.ac.uk. If you agree to us providing you with marketing information, you can always opt out at a later date.

We will never pass your data to any third party organisation unless they are contracted or otherwise instructed by us to provide services relating to our own products. Any such partner will not use your data for their own purposes and is either a) a data processor which is subject to stringent requirements from us in respect of appropriate technical and organisation measures against unauthorised or unlawful processing of your data or its accidental loss, destruction or damage or; b) an organisation which commits in its own data security and privacy policies to such technical and organisational standards which are equal to or greater than our own data security and data protection standards.

Please note that we do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Arden University Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use or Terms and Conditions and other agreements; or to protect the rights, property, or safety of Arden University Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

LINKS AND REFERENCES TO US ON OTHER WEBSITES

Our Site contains links to other websites. You may also see links to our Site or information about us on third party websites. In the event that you follow a link to any of these websites or see information relating to us on those third party websites, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for these policies. This Privacy Policy only applies to our Site so when you access links to other websites you should read their own privacy policies before continuing to browse them.

CHANGES TO OUR PRIVACY POLICY

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the Site, so that you may be aware of the information we collect and how we use it at all times and, where appropriate, we may notify you by email.

This Privacy Policy was last updated on 11 March 2016.

CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@rdi.co.uk.

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Arden University Limited (Formerly Resource Development International Limited)

REFUND POLICY
1. PRINCIPLES

This Refund Policy is based upon the formal relationship between Arden University (AU) and the student for the provision of the education Programme. Students have the right to full information regarding the Refund Policy, and have opportunities for appealing decisions as set out within this Refund Policy.

2. DEFINITIONS
Word/Term Definition
30 Day Money Back Guarantee AU’s guarantee to all new students starting a Programme provided by AU for the first time, that they can withdraw within the first 30 days of commencement and receive a full refund as specified herein
Blended Learning As per the definition in the Terms and Conditions
Bursary A reduction in Programme Fees granted under certain conditions
Census Date Online Distance Learning Programmes – 30 days from the date each Module is first accessed
Blended Learning Programmes – 4th Friday of each semester teaching period
Cancellation charges Any fees charged to a student by AU as per the Fee Refund Schedule within this Refund Policy
Deferral Formal deferral, initiated by the student, from a single Module of study offered during a study period as defined in AU’s regulatory framework
Enrolment Cancelled A student may have their enrolment with AU cancelled for the following reasons (not exhaustive)

  • Unsatisfactory academic progress
  • Poor attendance
  • Unfair practice
  • Non-enrolment
  • Non-payment of fees
  • Any other serious breach of AU rules
Expulsion Student expelled due to Unfair Practice, Academic Misconduct or Misbehaviour as defined in the AU Student Code of Conduct (and “Expelled” shall be construed accordingly)
False or misleading information Information that is not genuine
Fee Refund Schedule The schedule upon which Refunds under this Refund Policy are calculated, as set out at Appendix 1
Module As per the definition in the Terms and Conditions
Online Distance Learning As per the definition in the Terms and Conditions
Programme As per the definition in the Terms and Conditions
Programme Fees As per the definition in the Terms and Conditions
Provider default AU’s breach of the Terms and Conditions
Student default Student’s breach of the Terms and Conditions
Study Period The Online Distance Learning Programme delivery dates as timetabled and published by AU
Semester The Blended Learning Programme delivery dates as timetabled and published by AU
Target Award As defined in the AU Regulatory Framework
Terms and Conditions The Arden University Terms and Conditions for Sale of Distance Learning and Blended Learning Programmes as located at http://www.arden.ac.uk/terms-and-conditions
3. ACRONYMS
Abbreviation Phrase or Word
AU Arden University
DL Programme delivered / studied by Distance Leaning
FT Programme delivered / studied at a Study Centre
SLC Student Loan Company
4. REFUNDs

4.1. A student who wishes to claim a Programme Fee refund will need to complete and submit the Refund Request Form. The refund will be calculated in accordance with the conditions set out in the Fee Refund Schedule (Appendix 1).

4.2. Students who are sponsored (excludes SLC) will not be permitted to request a refund of any Programme Fee credits. In such circumstances, the recorded sponsor must apply to AU for a refund.

4.3. Refunds will be paid to the person or organisation that made the original payment to AU, unless that person or organisation gives a written direction to AU to pay the refund to another person or organisation.

4.4. Refunds will be paid within four (4) weeks of receiving the completed Refund Request Form or the default day, except in cases of provider default where the refund will be paid within two (2) weeks.

4.5. Any refund paid pursuant to this Refund Policy shall be subject to the following:

4.5.1. The refund shall only be paid to the bank account from which the Programme Fees were paid;

4.5.2. AU reserves the right to carry out such due diligence in respect of such bank account as AU, in its absolute discretion, deem appropriate;

4.5.3. In the event that AU is not satisfied as to the legitimacy of such bank account and/or the beneficiary of such bank account, AU reserves the right to withhold any refund until such time as AU is satisfied as to its legitimacy and purpose.

4.5.4. In the event that AU suffers any direct costs, losses, damages or expenses arising out of or in connection with any refund paid by AU or on AU’s behalf to an account in accordance with your instructions or by refunding the monies to the bank account from which the Programme Fees were paid in accordance with clause

4.5.1, then you agree to indemnify AU (i.e be responsible to AU by way of reimbursing AU) in respect of any and all such costs, losses, damages and expenses.

4.6. In the case of domestic students who have elected to defer their payments through SLC, where the Refund Request Form is received before the Census Date, AU will make adjustments to the student’s record to ensure no SLC debt is incurred.

4.7. Refunds will be assessed in accordance with this Refund Policy.

5. CENSUS DATE

5.1. Any amendments to study received after the Census Date do not change the liability for the payment of Programme Fees.

6. DEFERRAL

6.1. Where a student wishes to defer the start of their Programme, the Programme Fees will be held by AU without any additional administration charges being levied on the student. Deferral can only be permitted for a maximum of 24 months from the date that Deferral is granted.

6.2. Notwithstanding paragraph 6.1, the Programme Fees for the Programme may increase during the time of Deferral (as set out in our Terms and Conditions). Prior to commencing the deferred Programme, the student will be required to pay the difference between the level of Programme Fees held pursuant to paragraph 6.1 and the level of Programme Fees at the time that the deferred Programme is being commenced (if applicable).

6.3. If the student subsequently withdraws, the refund will be calculated as at the date of receipt of the original request for Deferral.

7. LEAVE OF ABSENCE

7.1. Where the AU Academic Director approves leave of absence from their Programme within the first four (4) weeks of a study period, the fees will be transferred to a later start date without penalty. If the student subsequently withdraws the refund will be calculated from the date of receipt of the leave of absence paperwork.

7.2. For refund purposes, where a student is granted leave of absence after the Census Date and subsequently withdraws, it will be treated as a withdrawal.

8. EXCEPTIONAL CIRCUMSTANCES

8.1. A student whose Programme withdrawal was due to exceptional circumstances may request a change to the refund specified in the Fee Refund Schedule below, or request a reduction of their SLC debt.

8.2. Requests must be made in writing to the Director of Finance within 12 months of the date of the withdrawal or leave of absence.

8.3. Requests must outline the exceptional circumstances concerning the withdrawal and include documentary evidence such as medical certificates to support the request.

9. RETURN TO STUDIES

9.1. A student who has been subject to a Programme Fee refund charge (as per the refund table within this Refund Policy) and returns to their studies no more than 6 months after their withdrawal may apply to have 50% of their Programme Fee refund charge credited to their account.

9.2. Amounts will only be credited to the tuition account when the new application has been accepted and payment of the initial fee amount received.

9.3. Should the student subsequently withdraw, the amount credited will be reversed and new Cancellation charges will be calculated in accordance with the applicable Fee Refund Schedule.

10. PROVIDER DEFAULT

10.1. In the event of an AU default, AU will compensate the student within 14 days of the default day.

11. STUDENT DEFAULT

11.1. In the event of a student default, AU will pay the applicable refund due within four (4) weeks of receiving a written claim from the student.

12. BURSARIES

12.1. Recipients of Bursaries who withdraw from AU will have their Bursary revoked and their refund of Programme Fees will be reduced by the amount of the original Bursary credit.

13. FALSE OR MISLEADING INFORMATION

13.1. If a student is found to have provided false or misleading information at any time, AU reserves the right to retain up to 100% of any Programme Fees paid.

13.2. In the event that the student has provided false or misleading information and the student has enrolled, AU may cancel the student’s enrolment and AU reserves the right to retain up to 100% of any Programme Fees paid.

14. OTHER CONDITIONS

14.1. All requests for refunds must be made in writing on the appropriate paperwork and must be completed in full to be considered lodged.

14.2. A student who is Expelled by AU during the course of a study period as a result of seriously breaching AU rules will not be entitled to any refund of Programme Fees.

14.3. Any overpayment of fees by a student will remain credited towards their account and be applied against charges in the next study period, or refunded in full if there is no subsequent study period.

15. APPEALS

15.1. Students who are not satisfied with any decision may register a complaint in accordance with the University’s Complaints Procedure.

15.2. AU’s Grievances and Appeals Policy and Procedure applies to all prospective and current students in any of the Programmes operated by AU.

16. RELATIONSHIP WITH TERMS AND CONDITIONS

16.1. This Refund Policy is to be read in conjunction with AU’s Terms and Conditions. In the event of conflict between this Refund Policy and AU’s Terms and Conditions, the Terms and Conditions shall prevail.

APPENDIX 1 – ARDEN PROGRAMME FEE REFUND SCHEDUALE

NOTIFICATION PERIOD

REFUND

Withdrawal from Module (s)
Prior to Census Date 100% of the Module prepaid Programme Fees credited to the following study period
After Census Date No refund of the prepaid Module(s) Programme Fees and liability for any outstanding Programme Fees for these Modules
Withdrawal from Programme                   (new students)
Prior to first Census Date – 30 Day Money Back Guarantee 100% of prepaid Programme Fees refunded
After first Census date No refund of any pre-paid Programme Fees
Withdrawal from Programme   (continuing students)
Prior to start date of next Study Period / Semester 100% of prepaid Programme Fees refunded
Between the next Study Period / Semester start date and Census date 50% of prepaid Programme Fees refunded
After Census date No refund of any pre-paid Programme Fees
Other Reasons
Deferral (FT students prior to Census date) Pre-paid Programme Fees can be transferred to a later start date within 12 months
Deferral (FT students after Census date) No refund of the pre-paid Programme Fees for the semester being deferred from
Deferral (DL students prior to Module release) Programme Fees can be transferred to a later start date within 12 months
(Deferral (DL students after the Module release) No refund of the pre-paid Programme Fees for any Module that have been released
Leave of Absence (prior to Census date) Programme Fees can be transferred to a later start date within 12 months
Student Expelled No refund of prepaid Programme Fees
Student enrolment cancelled (for unsatisfactory progress) 100% of remaining pre-paid Programme Fees refunded
Student enrolment cancelled (for any other reason) No refund
Provider default 100% of prepaid Programme Fees refunded

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Arden University Limited (Formerly Resource Development International Limited)

Website Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Our Website Terms of Use (“Terms”) (together with the documents referred to in it) set out the terms between you and us under which you may access our websites www.arden.ac.uk and www.rdi.co.uk (our “Sites”). These Terms apply to all users of our Sites, including registered users or guests. Use of our Sites includes accessing, browsing, or registering to use our Sites. Your use of our Sites means that you accept, and agree to abide by, its Terms. If you do not agree to these Terms, you must not use our Sites.

OTHER APPLICABLE TERMS

These Terms refer to the following additional terms, which also apply to your use of our Sites:

      • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Sites, you consent to such processing and you warrant that all data provided by you is accurate.
      • Our Cookie Policy, which sets out information about the cookies on our Sites.

If you join Programmes through our Sites, separate Terms and Conditions will apply to such contracts. In the event of a conflict between these Terms and the Terms and Conditions, the Terms and Conditions shall prevail.

INFORMATION ABOUT US

www.arden.ac.uk and www.rdi.co.uk are sites operated by Arden University Limited (we or us). We are a private limited company,  registered in England and Wales under company number 02450180 and we have our registered office at 1A Brandon Lane, Coventry, West Midlands, United Kingdom CV3 3RD. Our VAT number is 7053350 66. Our university status is on the basis of being a private university which does not receive funding from the Higher Education Funding Council for England. Please see http://www.hefce.ac.uk/reg/of/operaterfhe/ for more information. As a result of this status, we are not subject to Freedom of Information requests under the Freedom of Information Act 2000.

CHANGES TO THESE TERMS

We may revise these Terms at any time by amending this page.  Please check this page from time to time to take notice of any changes we have made, as they are binding on you.

CHANGES TO OUR SITE

We may update our Sites from time to time, and may change the content at any time. However, please note that although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up-to-date.

We do not guarantee that our Sites, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE

Our Sites are made available free of charge.

We do not guarantee that our Sites, or any content on them, will always be available or be uninterrupted. Access to our Sites are permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Sites without notice. We will not be liable to you if for any reason our Sites are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Sites.

You are also responsible for ensuring that all persons who access our Sites through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Sites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Sites must always be acknowledged.

You must not use any part of the content on our Sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Sites in breach of these Terms, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our Sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Sites.

PROHIBITED USES

You may use our Sites only for lawful purposes. You may not use our Sites:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our Sites.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our Sites;
    • any equipment or network on which either or both of our Sites are stored;
    • any software used in the provision of our Sites; or
    • any equipment or network or software owned or used by any third party.
BREACHING THESE TERMS

We will determine, in our discretion, whether there has been a breach of these Terms through your use of our Sites.

Failure to comply with these Terms may result in us taking legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. It may also result in disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

LIMITATIONS ON OUR LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Sites; or
  • use of or reliance on any content displayed on our Sites.

Please note that our Sites are only intended for use by consumers and as such we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, sales, business or revenue; business, business interruption; loss of any anticipated savings, loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of you applying or enrolling onto a Programme with us, these Terms are set out in our [Terms and Conditions for sale of distance and blended learning Programmes].

VIRUSES

We do not guarantee that our Sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.

You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the server(s) on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.

LINKING TO OUR SITE

You may link to our Sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Sites in any website that is not owned by you.

Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our Sites other than that set out above, please contact marketing@rdi.co.uk.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our Sites contain links to third party sites and other resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

APPLICABLE LAW

Please note these Terms, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

CONTACT US

To contact us, please email marketing@rdi.co.uk.

Thank you for visiting our Sites

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Promotional Pack

1. Refer a Friend scheme

UK

To be eligible to refer a friend you must be a current UK student or enquirer. Both you and your friend must enrol on courses worth over £1000 to be eligible to receive £100 worth of gift vouchers each. For modular courses this offer is only valid once £1000 threshold has been reached by both parties. For students funding their studies through the SLC/Student Finance England, this offer is only valid once both parties have completed the first two modules of study.

There is no limit on the number of friends you can refer. You will receive £100 worth of vouchers for every friend who enrols on a course. We will dispatch £100 worth of gift vouchers from your chosen store to you and your friend 30 days after both you and your friend have commenced the course. If you withdraw from the course within 30 days of receiving your materials then you and your friend will no longer be eligible to receive the gift vouchers.

This offer only applies to students who enrol through our UK office, subject to country of residence. You cannot refer a friend who has already submitted an application or enrolled onto the programme. No cash alternatives available. Company sponsored students are not eligible for the refer a friend scheme. Our decision about referral is final.

USA

To be eligible to refer a friend you must be a current USA student or enquirer. Both you and your friend must enrol on courses worth over $1000 to be eligible to receive £100 worth of gift vouchers each. For modular courses this offer is only valid once $1000 threshold has been reached by both parties.

There is no limit on the number of friends you can refer. You will receive £100 worth of vouchers for every friend who enrols on a course. We will dispatch £100 worth of gift vouchers from your chosen store to you and your friend 30 days after both you and your friend have commenced the course. If you withdraw from the course within 30 days of receiving your materials then you and your friend will no longer be eligible to receive the gift vouchers.

This offer only applies to students who enrol through our UK office, subject to country of residence. You cannot refer a friend who has already submitted an application or enrolled onto the programme. No cash alternatives available. Company sponsored students are not eligible for the refer a friend scheme. Our decision about referral is final.

Applications submitted before the 10th of January 2013 will qualify for the previous Refer a Friend offer, of $200 for the referrer only.

PLEASE NOTE: If a referee successfully enrols on a RDI distance learning course, both referrer and referree will be subject to RDI Refer a Friend terms and conditions.

2. Anglia Ruskin University Alumni Discount

Our Alumni Discount will entitle you to a 10% reduction in the cost of your tuition fee, whether you choose modular or full payment in any of the two situations outlined below:

• On completion of a degree programme or Graduate Diploma through RDI and enrolment on any MBA or Master programme with Anglia Ruskin University through RDI from April 2013 intake onwards; discount cannot be applied retrospectively, to students enrolled on a second programme pre-April 2013 intake or any other university programme.

• On completion of any MBA or Master programme with Anglia Ruskin University through RDI and enrolment on any full undergraduate degree with Anglia Ruskin University through RDI from January 2014 intake onwards; discount cannot be applied retrospectively, to students enrolled on a second programme pre-January 2014 intake or any other university programme.

Alumni discount is not available to students who enrol via an agent. RDI’s decision about Alumni Discount is final.

3. Arden University Alumni Discount

Summary of Arden University Alumni discount scheme
If you’ve graduated from an Arden University course or a course supported by RDI and awarded by Anglia Ruskin University, University of Sunderland or University of Wales, you will receive a 25% discount on studying your Arden or Anglia Ruskin University Masters or MBA in our July/Aug 16 intake.

a. Eligibility criteria
To be eligible for the 25% alumni discount from your tuition fees you must be:

1. Graduated from an Arden University course or a course supported by RDI and awarded by Anglia Ruskin University, University of Sunderland or University of Wales.
2. Enrolling on your second programme with Arden University (previously RDI) during the August 2016 intake.
3. Enrolling on a postgraduate programme provided by either Arden University, or Anglia Ruskin University delivered through Arden University.

b. Additional terms of alumni discount

1. If eligible, you will receive a 25% reduction in the cost of your total Arden University tuition fee, whether you choose modular or full payment.
2. Discount cannot be applied retrospectively to students enrolled on a second programme pre- August 16 intake.
3. Students must have graduated from an Arden University or Anglia Ruskin University, University of Sunderland or University of Wales course supported by RDI
4. Alumni discount is not available to students who enrol via an agent.
5. Arden University’s decision about Alumni Discount is final.

4. Completion of ilearn explorer and course registration fee

On successful completion of an ilearn explorer module, the user will be entitled to, on request, a reduction in their first year course registration fee of up to £175. No alternatives or exchanges are offered and this reduction is not applicable to the course fee.

5. Course fee offer for enrolments before 19th August 2014

UK office enrolments during May 18th 2014 to August 18th 2014 are guaranteed 2013-14 fee pricing for two years.


Arden University Limited (Formerly Resource Development International Limited)

Admissions Complaints and Appeals

Appeals

Applicants cannot appeal against academic judgment. However, if additional relevant information emerges that was not available at the time of the original application, the application may be reconsidered.

Complaints

Applicants may complain if they are dissatisfied with or have a specific concern about the services offered by RDI. Complaints should be made in writing to the Head of Admissions. If the complaint is regarding the Head of Admissions, the written complaint should be addressed to the Head of Academic Affairs. To contact us, please email info@rdi.co.uk. Complaints will be responded to within 5 working days.

The appeals/complaints procedure of the awarding University for the course for which you are applying will apply as appropriate, details of which can be found on the awarding University’s website and are available on request from your admissions advisor.

CONTACT US

To contact us, please email info@rdi.co.uk.

Or click here to visit our contact page.

Thank you for visiting our Site.


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