Title: Implementing Service Excellence Delivery mode: Online
This module forms part of: BTEC Professional Diploma in Service Excellence
Description: This module focuses on the role and interactions of management, employees and the external customer in relation to the successful implementation of service excellence. It covers the concepts of leadership, managing teams and resultant strategies for exceeding customer expectations. In addition, it emphasises the need for coherent communications strategy to convey the service message both internally and externally.
