Title: Contemporary Issues in Service Excellence Delivery mode: Online
This module forms part of: BTEC Professional Diploma in Service Excellence
Description: This module will provide you with an understanding of the contemporary issues associated with the development of service excellence in today’s fast paced, competitive and global economy. It examines the use of
technology to deliver e-service and the need to create long-term sustainable business relationships. The importance of training and the ability to adapt to the needs of a culturally diverse and global market place are also discussed.
